Shipping policy

PUBLIC ACCESS: After ordering online, you will receive an email confirmation from Chapelsmith Pty Ltd and Paypal containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 5 working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at info@apsleyaustralia.com. Any order placed by you is in effect an offer by you to purchase a product for the total price (including delivery and other charges) specified in this website. Your contract with Chapelsmith Pty Ltd will only come into existence when you have fully paid for your order, your order has been accepted and your receipt has been confirmed.

If you are not completely satisfied with your purchase from Chapelsmith Pty Ltd, we will give you a money-back guarantee 30 days from the time you received the goods. Please email us at info@apsleyaustralia.com within that time frame if you are not satisfied with your purchase so that we can resolve any issues. To receive your refund, goods must be returned at your own cost to our head office. This refund policy is only applicable if goods have not been worn or used, damaged after delivery, or if the product has been altered, dropped or broken. All products must be returned in their original condition. All costs incurred with the return of any Chapelsmith Pty Ltd product must be paid for by the buyer. This includes postage and insurance and any risk of loss, theft or damaged goods during transit; therefore we advise you take out shipment registration of insurance with your postal carrier. Chapelsmith Pty Ltd will not be responsible for parcels lost or damaged.