There are times in life when we must step away from the indulgent home fragrance experience and move into the rather dry/less inspiring (but essential) world of T&C’s. So deep breath, let’s dive in…
Intellectual Property – The content of our website belongs to us, or to someone who has given us permission to use it. If you are using our website for personal, non-commercial purposes, you do not have to seek our permission to print any of the content. In all other cases or for any other purpose you must first get our permission.
Copyright - All content viewable on our web site is subject to the copyright of Chapelsmith Pty Ltd. This includes, but is not limited to, text, logos, graphics and photographs. The entire content is protected under Australian copyright laws.
You are free to view, print or download portions of material from our web site, provided it is used for informational and non-commercial purposes only. The copyright of any downloaded material remains with Chapelsmith Pty Ltd and can not be transferred. We also reserve all intellectual property rights for any downloaded material.
Creating derivatory works from the Apsley Australia web site is strictly prohibited without express permission from us.
Limit of Liability - We are not liable for any direct, indirect, incidental or consequential damage caused from the use or misuse of material on our web site. We give no warranty to the content of third party web sites and have no liability to you in respect of losses or damage incurred when purchasing services or products from them, or as a result of broken links to third party and external web sites.
Currency – All of our prices are in Australian Dollars
Changes to these Terms – We reserve the right to modify these terms and conditions at any time, so please review if frequently. Changes and clarifications will take effect immediately upon their posting on the website.
By using this website and giving your information to us, you indicate your consent to us, and any other organisations, third party suppliers and agents we engage or employ from time to time, to collect and use your personal information in accordance with the terms set out in this policy.
What information do you collect? - We only collect personal information that is necessary for us to conduct our business and to assist us with complying with our own legal and regulatory obligations. In order to conduct our business and to provide you with services, we may collect personal information about you from our registration forms, website, telephone conversations, e-mails, social media interactions and other written and verbal communications.
How do you use my information? – When you purchase something from our store, as part of the buying and selling process we collect the personal information you give us.
Do third-party services have access to my information? In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Do you keep my information secure? To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
How is my consent taken? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
Please note, if you do turn cookies off this may limit the service that we are able to provide to you. We do not store any information that identifies you inside cookies.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Orders, Payment & Security
What payment type do you accept? We currently accept Visa, Mastercard, Paypal and Afterpay
What type of security does your site have for my internet transactions? (Shopify)
Do you offer free shipping? Yes we offer free shipping if you spend over $75 per order.
How do I know you have received my order? You will receive a confirmation email of your order once it has been placed.
Will my order be shipped with an invoice? Yes we ship all orders with a copy of the invoice unless otherwise requested. If yes, can pricing be removed if I’m buying a gift? We do not have prices marked on any items. If you do not wish an invoice to be included in your order please make a note in the notes section when placing your order.
Can I change my order once I have placed it? Please email us at email@example.com and we will try and change the order for you if it has not already been shipped out.
Can I change my delivery address after I’ve ordered? Please email us at firstname.lastname@example.org and we will change the address for you if it has not already been shipped out.
Where do you ship? – We ship to every part of Australia. At this stage we do not ship internationally but please email us at email@example.com to check if we have a retailer in your country that can supply you directly.
How much does shipping cost? – We charge a flat rate of $12.50 for all orders, or free for orders over $75.
How is my order shipped? – We ship all orders via Australia Post
When will you ship my order? – All orders are shipped within 2-6 days of your order being placed. Please ensure you have the correct shipping address details as we are not responsible for delivery errors due to incorrect addresses. Once your order has been shipped you will receive an email from Australia Post with the tracking details.
Do you deliver to P.O Boxes and Parcel Lockers? – Yes we can deliver to Post Boxes and Parcel Lockers
Can I track my delivery? – Yes Australia Post will email you the tracking details once your order has been despatched. If you have not received an email please check you junk mail. If you need to get in contact with us about your order please email firstname.lastname@example.org
Will I need to sign for my delivery? Due to COVID-19 you are not required to sign for your delivery, but someone will still need to be home for delivery. The postie will ask for and record a name before confirming delivery on their handheld device. They'll then leave the item at the door.
Returns, Exchanges & Damaged Items
What is your returns/exchange policy? We accept returns within 30days of despatch, provided items are unused and in resaleable condition. Please note shipping costs for returns/exchange are at customer’s own expense.
What happens if my order is damaged during shipping? If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery via email – email@example.com
Please don't dispose of the item until we've had a chance to chat with you!
If there is an issue with my order what can I do? Please email us at firstname.lastname@example.org to discuss any issues with your order.
Website Promotions & Offers
Can I use more than one promotional code on my order? Unfortunately only one code may be applied per order.